Rooms 101 to 106 on the first floor are allergy-friendly. We ask for your understanding that pets are not allowed in these rooms.

Several banks in the pedestrian zone (Ludwigstraße)

The hotel bar is open daily until 11.30 pm. Further information in the “Hotel bar” section

Bathrobes and slippers are available free of charge at reception.

There are several providers near the hotel. Information about this is available at reception and in the “Bike rental"

An additional blanket is in the closet

The bed linen in your room is changed every three days. If you wish, we can also change the linen daily - dial 160 from the room phone or contact reception.

The breakfast buffet in the restaurant is open from 7:00 a.m. to 10:00 a.m. A packed lunch can also be prepared for you on request. More information

We will be happy to put you in touch with a car rental company (Europcar, Avis or similar)

Charging cables and power adapters can be borrowed at the reception

Catholic: in St. Stephen's Cathedral on weekdays at 7:30 a.m., on Sundays and public holidays at 7:30 a.m. and 11:30 a.m., high mass at 9:30 a.m. Protestant: St. Matthew's Parish Church on Sundays at 10:00 a.m.

May – Oct.: Monday – Saturday 10:30 am (without town hall) and 2:30 pm (with town hall), Sundays and public holidays only 2:30 pm
Nov. – April: daily 2:30 pm
Duration: 1 hour, Prices: Adults 9 €, Children 4 €, Children up to 6 years free
Meeting point: Cathedral portal/main entrance.

Busstop “Unter Donaulände” – Price: approx. 15 € per person – Duration approx. 1 hour

Shoe polishing machine on the 2nd floor at #201, shoe polishing cloths in the closet

Photocopies can be made at reception

We accept Visa, MasterCard, American Express, Diners Club, EC and Maestro cards

We provide this free of charge upon request and subject to availability.

You can use your room until 11 a.m. (check-out). If you want to leave before 7 a.m., we ask you to settle the room bill the evening before. Please hand in the key card at reception.

Current information on events is available at reception. Please also see the notice board at the main entrance and look under the heading “Events"

Our fax number is +49 (0)851 385-460. Please send faxes to reception

Can be ordered at reception

Make an appointment via reception – e.g. Friseur Schaller, Heuwinkel 2

Tel: 0851-35048

Information is available at reception or at the tourist information office on Rathausplatz or Bahnhofstrasse. Please also have a look at the sections Passau , Leisure activities , Events and Restaurants

There is a free internet PC available for you at reception. There is a free WiFi connection in the room. You received the password for the WiFi with your room card. You can also simply scan the QR code on the display in the room. Your smartphone will then automatically connect to the WiFi and you do not need to enter a password.

If you have any problems with the in-house information technology (Internet access configuration, etc.), Mr. Maier will be happy to help you!

From 08.00 am to 4.00 pm within one hour by the chambermaid

Iron and ironing board can be ordered at reception

If you drop off your laundry by 9 a.m., you will receive it back by 5 p.m. Please use the laundry bag (located in the closet) and hand it in at reception. Dry cleaning is not possible.

Storage free of charge at reception. Please report to reception

Please leave your mail at reception.

Small city map available in the information folder in the hotel room or at the reception, large city map with street directory 100 meters to the left of the hotel at the info point

Please pay upon departure.

Magazines can be found in the lobby.

All our hotel rooms are non-smoking rooms! If this is not observed, the hotel reserves the right to charge a cleaning fee of up to 250 euros. A small terrace on the 5th floor is available for smokers.

In the St. Stephan Cathedral in Passau from May to October on weekdays from 12:00 to 12:30, and on Thursdays (except public holidays) also at 7:30 p.m. Tickets for the organ concerts are available in limited numbers from 10:00 a.m. to 12:00 p.m. on the day of the visit at the box office in the cathedral courtyard. There are no organ concerts on Sundays and public holidays.

Hotel garage €17.00 per night – free parking in the bus parking spaces in front of the hotel from 6 p.m. to 9 a.m. (Please note: the first four bus parking spaces are also reserved for buses at night – pay attention to the signs! Parking during the Danube cruise: We will be happy to arrange a garage parking space for you. The car can also be picked up at the hotel. Please report to reception

With the PassauCard you get free entry to many attractions in and around Passau. Information and sales at the reception. Further information in the section "PassauCard"

Dogs ( small pets) are allowed (€15.00 per day). We ask that you do not take the Pets into the breakfast room. Breakfast with dogs is possible in the lobby. Please let us know.

A selection of pharmacies and doctors as well as all emergency numbers can be found in the section "Doctors and Pharmacies"

Our telephone number is 0851 385-0 – telephone information (charges apply) via reception. Outside line area code “0”. If you want to be called in your room, your telephone number is 0851 385 and the respective room number. Exception: Room 501 has the telephone number 451, room 502 has the telephone number 452

Additional pillows are available in the closet. Pillow selection and ordering (allergy pillows, neck rolls) can be done at reception.

We are happy to help – dial 160 from the room phone

Are available at the reception

The reception in the hotel lobby is open from 7:00 a.m. to 11:45 p.m. After that, our night porter takes over (entrance area, basement) – The reception number is 160 (internal) or 0851-3850 (external)

There are several restaurants in the immediate vicinity of the hotel. For restaurant recommendations and table reservations, please contact reception. We have put together a small selection of restaurants for you in the " Restaurants " section.

Drinks can be ordered to your room at reception from 7:00 am to 11:00 pm

Central hotel safe at reception, safe in your hotel room. No liability for valuables in the room!

Our wellness area on the first floor is available to you free of charge from around 5 p.m. to 10 p.m. Please register at reception. Bathrobes and slippers are available free of charge at reception.

Please report to reception

City Gallery, pedestrian zone and Bahnhofstrasse, souvenirs on the Danube bank, galleries and crafts in Höllgasse

To the boat dock “Lindau” – approx. 8 € per person – register at the reception.

Small quantities available at reception

A bathroom stool can be ordered at reception

Taxizentrale Passau Tel: 0851-57373 – Free order through reception

Tickets for concerts (theater, “European Weeks”) can be ordered at the reception

Tickets for city buses, city buses and city tours are available from the bus driver. Three-river boat tours: Duration approx. 45 minutes, the ticket counter is at pier A11, approx. 100 meters to the right opposite the hotel on the Danube (ask at reception for vouchers for reduced fares!)

Information about train, boat and bus connections is available at reception. You can find further information in the section “Mobility" and "Boat trip"

Small assortment at the reception

Information about excursions is available at reception. In this digital guest folder we have provided you with additional information in the sections Leisure Activities , Boat Trips and Events .

Can be borrowed at the reception

Please request at reception

Please order at reception on tel: 160. You can also program the wake-up call yourself on your room phone: Dial 60 and the time. For example, if you want to be woken up at 7:15 am, press 600715. You will receive the message "You will be notified" as confirmation. Please wait for the wake-up call and pick up the phone.

Close window and return to the guest folder via the X